All orders are processed within 1 working day.
Dispatch is usually next day but please allow 7 working days.
Please include your email address and Phone Number so that we can contact you in the unlikely event of a problem. We never call or Email for any other reason.
Prices: Our prices are valid for 30 days after the day you visited this web site. Given the current volatile nature of the metal markets, we are unable to give any warning of price rises. Price changes will be made as neccessary but we will honour the 30 day promise. If you do not want order at the time of your visit, please print the pages for the products of your interest (which you ought to do anyway) or save / bookmark the pages in your favourites. We will then be able to validate your claim for any pre-change price.
Buying from Fountain Filters gives you the same protection and rights as if your are buying from a reputable High Street retailer. In addition, we are adherents of the 'Distance Selling Regulations' operated, regulated and enforced by the 'Office of Fair Trading.
These regulations apply to all EU countries - not just the United Kingdom.
For more information, please click this link >> Consumers Rights, Office of Fair Trading
The law of England applies regardless of goods destination.
Non-domestic residential,ie commercial, customers please read on
STANDARD CONDITIONS OF SALE
1.1 The term 'Buyer' shall mean the person, firm or company so named
in the Purchase Order and/or on the Credit or Debit Card.
1.2 The term 'Company' shall mean Fountain Filters.
1.3 The term 'Goods' shall mean all goods and services covered by
the Purchase Order.
1.4 The term 'Purchase Order' shall mean Buyer's Purchase Order
issued to Company from the Internet web site"FountainFilters.co.uk"
as transmitted by the host ISP.
1.5 The term 'Contract' shall mean the Contract between Buyer and
Company consisting of the published details at the internet web site
"FountainFilters.co.uk", the Purchase Order, and any documents
issued with the Purchase Order and these conditions.
Where Buyer's Conditions (if any) conflict with Company's Conditions set
out herein, Company's Conditions only will govern the contract except other
Conditions agreed by Buyer and Company and confirmed in writing.
3. Delivery Date
Company will diligently and honorably plan to deliver the Goods within
7 working days of receipt of Buyers Purchase Order unless agreed
otherwise by Buyer and Company and confirmed in writing.
4. Passing of property and risk
The risk in the Goods shall remain in Company until the Goods are
delivered to the correct delivery point specified in the Purchase Order,
whereupon the risk in the goods is transferred to Buyer. The property
in the Goods shall remain in Company until Buyer has paid the agreed
price in full. In the event that Buyer fails to pay the agreed price in full,
Company reserves the right to recover the Goods.
5. Terms of Payment
Unless agreed otherwise by Buyer and Company and confirmed in writing,
Buyer shall pay the agreed price by debit or credit card at the time of
the Purchase Order.
6. Extent of liability
Company's total liability in the Contract is restricted to the total value of the
Contract and Buyer shall make any claim, in writing, within thirty days of
delivery of the Goods. Buyer shall not make any claim for loss of profits or
consequential loss or liquidated damages whatsoever or howsoever arising.
7. Loss or damage in transit
Buyer shall advise Company in writing, otherwise than by a qualified signature
on any delivery note, of any loss or partial loss, damage, defects or non-delivery
of a consignment or part of a consignment within seven days of the
date of delivery.
8. Right of Rejection
If Goods delivered by Company do not conform with the Contract or Order in all
respects Buyer shall have the right to reject such Goods within seven days
from the time of their delivery. Making of payment shall not prejudice Buyer's
right of rejection. Company shall replace or repair all Goods agreed as
rejected as soon as reasonably practical.
9. Force majeure
Neither Buyer nor Company shall be liable for failure to perform their obligations
in the Contract if such failure results from circumstances which could not have
been contemplated or are beyond either party's control.
10. Insolvency and bankruptcy
If Buyer becomes insolvent or bankrupt or (being a company) makes an
arrangement with it's creditors or has an administrative receiver or administrator
appointed or commences to be wound up (other than for the purposes of
amalgamation or reconstruction) Company may, without prejudice to any other
of Company's rights, terminate the Contract forthwith by notice to Buyer or any
person in whom the contract may have become vested.
11. General Conditions in the Tender
All conditions submitted or referred to by Company when tendering shall form
part of the Contract unless otherwise agreed in writing by Company.
12.1 Company warrants that the Goods supplied are free from errors and defects
in design, material and workmanship, and that the Goods conform in all
respects with the Order or subsequent variations as agreed between
Company and Buyer.
12.2 The Standard warranty offered shall consist of a statutory twelve month
off site (i.e. Return To Base) warranty unless stated otherwise at the Internet
web site "FountainFilters.co.uk". In addition to the Standard 12 month
warranty, there is a 'reducing' warranty for a further 2 years and the details
are available on the link "Warranty Details" at the foot of this page.
12.3 In the event that the Goods become faulty within the warranty period,
Buyer may return the Goods to Company and Company shall repair or
replace the Goods within 28 days of receipt.
12.4 Company reserves the right to offer additional warranties specific to the
needs and circumstances of Buyer, such warranties will be subject to
additional reasonable conditions agreed in writing between Buyer and
12.5 In the event that Buyer does not conform to the terms of payment stated
in Clause 5 above, the warranty shall be reduced to the statutory minimum.
13. Value Added Tax. Company is not registered.
14. Buyer's Statutory Rights
Buyer's statutory rights are not affected by these Conditions and it is not
Company's intention in setting out these Conditions to avoid Company's
responsibilities. Company accepts it's obligations to honour Buyer's statutory
15. Construction of Contract
The construction, validity and performance of the Contract shall be governed
by the law of England.
Fountain Filters adheres to the "Distance Selling Regulations". Please use the link below to "Returns and Privacy Policies".
For our brochure and CD, please contact us.