RETURNS & Privacy

Privacy

We need your email address to acknowledge your order and provide further details of the "Distance Selling Regulations" which are for your protection. Your email address will only be used for matters directly relating to your purchase and never used again except in direct response to your emails.

We need your phone number to resolve any urgent queries and to mark on your package in case the carrier of your goods needs to contact you regarding delivery. Your phone number and address will only be used for matters directly relating to your purchase and will never be used again.

Fountain Filters does not make unsolicited phone calls or send unsolicited emails or send unsolicited postal mail. Fountain Filters does not make unsolicited contact by any means whatsoever.

We take customer privacy very seriously indeed - more than is required by law.

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Fountain Filters uses cookies to provide the mechanisms for online shopping to use the "Cart" and "Checkout" facilities only.

While you do not need to allow your browser to accept cookies in order to browse much of our web site, you must have cookies enabled if you wish to shop online at this store.

Financial Security: Credit card details are encrypted and the security certificate can viewed on the secure order server at any time.

Returns Policy:

Damaged or faulty goods are covered by the warranties.

In addition UK Water Sales Ltd, trading as Fountain Filters, are strictly adherent to the "Distance Selling Regulations" covering the UK and EC for your protection.

The regulations stipulate a 7 working days cooling off period commencing the day after delivery of the goods during which the consumer may cancel the contract.

Cancellation may be made by post to our address or by email or by phone.

The nature of the goods requires that cancellation can only be made for unused goods.

The consumer is responsible for keeping the goods in re-saleable condition and in the original undamaged packaging.

The consumer is responsible for the return of the goods in the original and undamaged packing. Fountain Filters can arrange for the collection of the goods.

Fountain Filters will refund the consumer upon cancellation but are permitted to adjust the refund by the cost of goods collection if appropriate.

The above is an shortened extract relevant to the contract, a summary of the regulations is 30 pages.

The Office of Fair trading have a consumers information site explaining your rights >>Consumers Rights, Office of Fair Trading .

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On receipt of your order and prior to despatch, our email order acknowledgement will repeat the above. For phoned orders and mail order, the information is provided with the goods.

A primary purpose of the regulations is to allow the consumer the opportunity to examine the goods as if they were purchasing from a shop in person. Fountain Filters welcome these regulations.

If you have any queries, concerns or issues with either the regulations or the goods, please do not hesitate to contact us >>

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